Ordering
All products listed in our online catalogues are available for purchase. Orders can be placed via email or by simply calling one of our representatives.
Design Project orders may be placed as follows:
- Step 1 – Choose the type of wood you wish used for your product.
- Step 2 – Prepare and send us photos, sketches or a detailed description of the product(s) required.
- Step 3 – Determine the quantity desired.
- Step 4 – Mention details of etchings/decorative work if required.
Upon receiving the details and specifications of your project, a sample version of each item will be constructed by our design team . Following the customer’s approval of each design model, finished prototypes will be presented for final authorization before mass production begins.
If you have additional questions regarding the ordering process, please don’t hesitate to contact us; we will be happy to assist you.
Payment
Phoenix For Horeca accepts payments via bank transfer or payment on account. If you have any inquiries regarding payment information, please feel free to give us a call.
Support
Should you have any questions or concerns, we are readily accessible and prepared to volunteer guidance and support at any point in your experience with Phoenix For Horeca. We affirm that your orders will be delivered to your door faithfully at the scheduled time.
Shipping
Our experienced supply chain team is dedicated to providing assistance and information concerning the shipping process.
International orders can be shipped by our courier or collected by your own courier at your preference.
Returns
There is a 30% restocking charge associated with all returned products. Should you wish to return or exchange any items that you have purchased, please contact our office to confirm the address of our warehouse. You will then be provided with a unique return number so that your return is correctly allocated against your order.